At MOLTI, we want you to love your purchase. If you’ve changed your mind, we offer returns in addition to your rights under the Australian Consumer Law.

1. Change of Mind Returns

• Timeframe: Return within 30 days of delivery.

• Condition: Items must be unworn, unwashed, and in original packaging with all tags attached.

• Exclusions: For hygiene reasons, swimwear (seal removed), undergarments, earrings, and "Final Sale" items cannot be returned.

• Cost: Customer is responsible for return shipping costs. Original shipping and gift-wrapping fees are non-refundable.

2. Faulty or Damaged Items

If your item has a major problem (unsafe or significantly different from the description), you are entitled to a refund or replacement.

• Minor Problems: We may choose to repair, replace, or refund.

• Cost: We will cover reasonable return shipping costs for faulty items.

• Notification: Please email us at customer-support@moltistore.com.au within 7 days of receipt with photos of the issue.

3. How to Initiate a Return

1. Visit our Returns Portal: Use your order number and email to start the process at [Link to your Return Form].

2. Package Your Item: Include your original order confirmation.

3. Ship: Drop off your parcel at any Australia Post or courier outlet. We recommend using a trackable service.

4. Refunds & Exchanges

• Refunds: Once inspected, refunds are processed to your original payment method within 5–7 business days.

• Exchanges: We do not offer direct exchanges. Please return your item for a refund and place a new order for the desired size/style.

Questions? Contact us at customer-support@moltistore.com.au